Out-of-Network (OON) BENEFITS

Many insurance companies provide “Out-of-Network” (OON) benefits which may reimburse you anywhere between 50%-100% of your healthcare cost (view here to see each provider’s bio and fees). If we are not in your insurance provider network or you prefer to use your OON benefits then we will offer you a special receipt (called a “superbill”) to be reimbursed. You can submit the special receipt to your insurance provider via email, fax, or mail to request reimbursement if applicable to your insurance benefits.

Both in-network and out-of-network insurance benefits can have unpredictable deductibles, copays, and coinsurance amounts. Furthermore, insurance benefits typically renew on an annual basis. This means your insurance coverage and your responsibility of healthcare costs may change from year to year.

We would be happy to help with any questions you have. To accomplish the best understanding of what your insurance benefits cover, we encourage you to call your insurance provider directly and ask the following questions regarding your out-of-network insurance coverage:

a)    Does my insurance cover any mental or behavioral health costs?

b)    Do I have an insurance deductible? (A deductible is an amount you need to spend before you can use your insurance benefits)

c)    How much of my therapy costs will I be reimbursed?

d)    Is there any other information necessary to submit for reimbursement with each superbill?

e)    How long does payment reimbursement generally take after I have sent all information necessary?

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